Terms & Conditions
The following Terms and Conditions apply to all bookings made on this website or directly with the hotel. We kindly ask that you take a moment to read them prior to making a Booking.
All Bookings at the Hotel are subject to these Terms.
The Best RateÂ
Payment Policy: If booking our Best Rate, full payment will be required at time of booking. No Booking shall be treated as confirmed until the payment has been provided.
Cancellation Policy: All Best Rate rates are non-transferable and if cancelled payment will not be returned.
The Flexible Rate
Payment Policy: If booking our Best Flexible Rate, no deposit is required at time of booking, but we do ask for credit/debit card details to guarantee the payment. All card details are stored in a secure manner. Your final payment as stated above will be automatically taken from the card provided 3 days before your arrival.
Cancellation Policy: You may cancel your reservation up to 3pm, 3 days prior to the date of arrival without incurring costs. If you cancel after 3pm within 3 days from the date of arrival, we will retain the booking value in full. Within the 3 day cancellation period a booking can be moved to a later date, but the full payment will be non-refundable. Booking dates which are moved may be subject to rate changes.
Children
Children are very welcome. Ages 3 and under stay free of charge. Ages 4-12 are charged a supplement of £25.00 per child, per night; ages 13 and over are charged at £50.00, per night. Breakfast is included. There are only a limited number of rooms that can accommodate children. Either a z-bed or a sofa bed will be provided. Z beds are available for children up to the age of 13 years old only.  When booking online, if the room type you are checking does not give an option to add a child, this room type cannot accommodate children. If in doubt, please contact the Reservations department.
Dogs
Our bedrooms are dog friendly however an additional £20.00 per dog per night up to £80.00 per stay. Dogs in the room must be agreed by the Hotel prior to arrival. Please see our dog policy here. Please note that dogs are permitted to stay in guest rooms in the Garden Wing only.
Additional terms & conditions
For group bookings of 5 rooms or more please contact the Reservations department on 01463 235995 option 1 or email reservations@lochardil.co.uk
We strongly advise our guests to take out travel insurance against unforeseen cancellations.
The prices displayed on the Website are per night per room basis including VAT. Most of the rooms are suitable for up to two people. An extra person in the room must be agreed by the Hotel prior to arrival as not all rooms are suitable for an extra person. Additional charges apply.
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation: Check in from 4pm – 10pm. Late check in is available on request and we must be informed in advance. Check out is from 7am – 11am.
In the event that we require to cancel your reservation for reasons outside of our control (including, but not limited to, industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and we will use reasonable endeavours to offer you alternative accommodation and/ or alternative dates if possible. If no agreement can be reached, we will refund to you all the deposits you have paid to us in respect of that reservation. We will not pay any compensation or other reimbursement of any cost or expenses you may incur as a result of cancellation by us.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
If you require a disabled access room, please contact us directly on 01463 235995 option 1 or email reservations@lochardil.co.uk to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs
Guests are not permitted to smoke in rooms or public areas. Therefore, Lochardil House is a strictly non-smoking Hotel. If you are found to be smoking, £100 may be charged to return the room to its original state.
Our Restaurant is open daily. If you wish to dine with us please visit our website in the first instance here or call 01463 235995 option 2 or email info@lochardil.co.uk to make a reservation. Our menus are available on our website or on request.
No alcohol is to be consumed in the public areas of the hotel unless purchased from the hotel. If a guest is found to do so, a corkage charge of £30 per bottle will be imposed.
These conditions apply to your booking of, and occupancy of, the Property (as identified in the booking confirmation issued by us). "We" are Highland Coast Limited, company number 333860110 ("the Company") and we act as agent for the owner of the Property ("the Owner"). "You" are the person whose booking of the Property we have confirmed. You will ensure that all persons who occupy the Property are aware of, and shall comply with, these conditions.
The contract is formed between us when we confirm your booking (whether by email, post, fax or verbally) and these conditions, together with any special conditions in the booking confirmation, are incorporated into the contract.
Prices shown on our website may vary from time to time; we will advise you of the current price when you enquire about a booking and we will confirm this when we confirm your booking.
Your booking must be accompanied by a deposit payment of 25% of the accommodation fees. This is a non-refundable deposit unless we cancel your booking. You may cancel up to 30 days before arrival without incurring any further charges besides the non-refundable deposit. The non-refundable balance of the accommodation fees must be paid 30 days before your arrival. If a booking is made less than 30 days before your arrival, full accommodation fees are due at the time of booking. All amendments must be made 30 days before arrival.
After we have issued a booking confirmation, you must check it carefully and let us know within 7 days if it contains any errors. After this 7 day period, if you require your booking to be amended or re-invoiced for any reason, if we accept the amendment we will charge an administration fee of £10.00.
Non-payment by a due date will be treated as a cancellation of your booking but you will remain liable for payment of the full amount due. In such circumstances, credit will be given for any accommodation fees received from re-letting the Property (up to the amount you paid in respect of accommodation fees) less a £20.00 administration fee.
We accept payment by most major debit and credit cards and by bank transfer. Cheques are also accepted in respect of advance payments only. Accounts (for extras) are rendered weekly and / or departure and must be settled immediately. You may be asked for your credit card details for the purposes of a security deposit.